Shipping policy

Shipping Policy

Order Processing

All Valecier orders are carefully prepared and packed before shipment. Please allow 1–3 business days for order processing after your order has been placed.

Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Times

Estimated delivery times may vary depending on the destination country, shipping carrier, and possible customs processing.

Germany: 2–4 business days after shipment
European Union: 4–8 business days after shipment
International orders: 7–14 business days after shipment

Please note that delivery times are estimates and may be affected by circumstances beyond our control, such as courier delays, customs delays, public holidays, or high order volumes.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Incorrect Shipping Information

Please make sure that your shipping address is complete and correct before placing your order.

Valecier is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

For international orders outside the European Union, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost, please contact us at support@valecier.com so we can assist you.

Contact

For any questions regarding shipping, please contact us at:

support@valecier.com