Refund policy

Refund Policy

We want you to be happy with your Valecier order. If you are not satisfied with your purchase, you may contact us within 14 days after receiving your order.

To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original packaging. Items must be in the same condition as received.

To start a return, please contact us at support@valecier.com with your order number and reason for return. We will then provide further instructions.

Please do not send items back without contacting us first.

Non-returnable items:
- Custom-made or personalized items
- Items that have been worn, used, damaged, or altered
- Items returned without original packaging
- Gift cards, if offered

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or incorrect items: 
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect. We will review the issue and provide a suitable solution.

Refunds:
Once your return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund.

For questions, contact us at:
support@valecier.com